Mate, help him to help you. Andy is a busy guy. I understand you don't want to post private details on the forum. Just email him, include a link to this thread so he knows what you're talking about, your full unredacted username and the email address you are using.
He will be able to check if the password recovery worked properly or not. And if not, what can be done about it to verify your account.
As it is you're not really giving him much to go on.